WHY WE DON'T OFFER REFUNDS

The Body Broker is a digital service that provides immediate access to:

AI-powered gameplay experiences personalized to you
Virtual items and currency with intrinsic value within the game economy
Access to persistent world states and saved progress
Community features and marketplace participation

Once you access these digital services, the value has been delivered. Unlike physical goods, digital content cannot be "returned" in a meaningful way. We invest significant resources in creating personalized AI experiences from the moment you start playing.

WHAT THIS MEANS FOR YOU

Subscriptions

No refunds for subscription fees, whether monthly or weekly
No prorated refunds for unused subscription time
No refunds for early cancellation - you retain access until period ends
No refunds for account termination due to Terms violations

Virtual Items & Currency

No refunds for virtual currency purchases
No refunds for virtual items or marketplace purchases
No refunds for items lost through gameplay, trades, or user error
No exchanges for different items after purchase

Marketplace Transactions

All confirmed transactions are final between users
Marketplace fees are non-refundable
Disputes between users are resolved per our marketplace dispute policy
We do not guarantee marketplace transaction outcomes

CANCELLATION (NOT REFUND)

You CAN cancel your subscription at any time. Cancellation prevents future billing but does not provide a refund for the current period.

To cancel your subscription:

Log in to your account at thebodybroker.com
Navigate to Account Settings → Subscription
Click "Cancel Subscription"
Confirm your cancellation

You will retain access to subscription features until the end of your current billing period. Your account, progress, and virtual items will be preserved in case you choose to resubscribe in the future.

REGIONAL LEGAL REQUIREMENTS

While our policy is no refunds, certain jurisdictions have mandatory consumer protection laws that may require refunds in specific circumstances. This policy does not override your statutory rights.

European Union / United Kingdom

Under the Consumer Rights Directive, you have a 14-day right of withdrawal for distance contracts. HOWEVER, by consenting to immediate access and performance at the point of purchase, you waive this right once you begin accessing digital content. You will be asked to provide this consent separately at checkout.

Australia

Australian Consumer Law provides consumer guarantees that cannot be excluded. If services fail to meet consumer guarantees (e.g., major failure to provide the service), you may be entitled to remedies including refunds. This policy does not limit those statutory rights.

United States

State consumer protection laws vary. We will comply with any mandatory refund requirements under applicable state law. However, in the absence of such requirements, our no-refund policy applies in full.

LIMITED EXCEPTIONS

We may, at our sole discretion and without obligation, consider exceptions in the following circumstances:

Unauthorized charges: If your payment method was used without authorization due to our security breach
Service unavailability: Extended outages (72+ consecutive hours) caused by our systems may be eligible for account credit at our discretion
Duplicate charges: Technical errors resulting in duplicate billing
Statutory requirements: Where refunds are required by applicable law

Note: Dissatisfaction with game content, features, changes, or gameplay experience is NOT grounds for a refund.

CHARGEBACKS AND DISPUTES

If you believe you are entitled to a refund, please contact us FIRST at support@thebodybroker.com before initiating a chargeback with your payment provider.

WARNING: Initiating a chargeback or payment dispute without first contacting us is a material breach of our Terms of Service. This may result in immediate account termination, forfeiture of all virtual items and currency, and banning of associated payment methods. You may also be liable for administrative costs.

We track all chargebacks. Fraudulent chargebacks may be reported to credit bureaus and may result in legal action.

THIRD-PARTY PLATFORM PURCHASES

Steam

If you purchased through Steam, refunds are governed by Steam's refund policy. Visit Steam Support for refund requests.

Other Platforms

Purchases made through other platforms (console stores, etc.) are subject to those platforms' respective refund policies. Contact the platform directly for refund inquiries.

QUESTIONS

If you have questions about this refund policy or believe you have an exceptional circumstance:

Email: support@thebodybroker.com
Subject: Refund Inquiry - [Your Account Email]

Please include your account email, transaction ID(s), and a clear explanation of your situation. We will respond within 3-5 business days.

SUMMARY

✗Refunds: Not provided except where required by law
✓Cancellation: Available anytime, takes effect at end of billing period
✓Account Preservation: Your progress is saved if you cancel
⚠Chargebacks: Contact us first - unauthorized chargebacks result in account termination

REFUND POLICY

⚠️ IMPORTANT: NO REFUND POLICY